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Avoid dealings with PhixClothing at all costs
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Senior Member
5 product reviews
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1. July 2007 @ 07:01 |
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How about providing us with a phone number?
That way everyone with problems can talk personally with your site?
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AfterDawn Addict
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1. July 2007 @ 14:51 |
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@Caroline, I have sent you a private message which contains my email address, if you are in fact serious then send me a confirmation email and I will then reply to it.
I intend to make this public, I sent you a private message 48 hours ago and as normal, you FAILED to respond.
This is the FREE JACKET that I am requesting...the size being Large
http://www.phixclothing.com/images/bj_ozzy01_nl.jpg
you know how to contact me (check your PM's)
This message has been edited since posting. Last time this message was edited on 2. July 2007 @ 01:35
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lewis07
Newbie
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2. July 2007 @ 04:42 |
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I returned a jacket about 2 weeks ago now and i checked my account today and it had not been reimbursed.
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phixuk
Newbie
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2. July 2007 @ 07:03 |
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Hello Gwendolin,
Just got your message which was sent 24 hours ago on Sunday, obviously nobody was in the office. Your free jacket is being sent.
lewis07. Which address did you return it to and what is your order number so I can track your refund for you personally.
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AfterDawn Addict
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2. July 2007 @ 07:16 |
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@Caroline
I have received your email and have responded with my postal address.
The rest is up to you.
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StevieJ
Newbie
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2. July 2007 @ 09:17 |
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Gwendolin, i want the same jacket that you have requested from phix (minus the ozzy patch). Do you know of any other site i can get the same one from?. Ordered one from phix last year but it was not delivered so i had to get a refund.
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AfterDawn Addict
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2. July 2007 @ 23:02 |
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To keep you informed of latest developments, I will publish this email I recently received from Caroline....I trust that they have learned from their previous mistakes and continue to improve their future service....I will keep you informed as to the "FREE" jacket commitment made in this email (and previous emails)
From : Caroline <caroline@phixclothing.com>
Sent : Tuesday, 3 July 2007 1:06:22 AM
To : xxxxxxx@hotmail.com
Subject : Phix Clothing
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Hi Gwendolin,
I hope you get this e-mail.
I would like to thank you in a way for making our service so public. In reality it was not good enough. Thanks for you raising this issue we now employee more staff and I am pleased to let you know that now things have improved greatly and we are getting everyones orders out on time every time.
I am sure you will be impressed with our tribute jacket we are sending you as it is our brand new design with improved features and manufacturing quality and durability.
Please send me your address for despatch. Also checkout our wristbands and belts section on our site, I can include some of these for free if you would like?
Many Thanks
Caroline Calderwood
caroline@phixclothing.com
http://www.phixclothing.com
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Senior Member
5 product reviews
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3. July 2007 @ 08:28 |
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There bribing you!!
Take advantage :D
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J_wright
Newbie
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3. July 2007 @ 11:37 |
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can i just point something out..having been conned by Phix clothing when i bought a jacket around october last year
i have not only, contacted my local police, told the police in norwich which started an investigation which was passed onto trading standerds
but also on what must be 3 seperate occaisions has a man from trading standerds spoke to someone from phix clothing to tell them to compensate me..which guess what
THEY DIDNT!
and whats worse ive been told i cant have the telephone number for the phix clothing person as it isnt in public access..HOW GREAT IS THAT?
let me continue.. i was told that it would be practically pointless to file in the small claims court as it will cost relatively the same as the cost of my jacket...
regardless i am, just so i can see the smug gits face and tell him to get F**ked!
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Senior Member
5 product reviews
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3. July 2007 @ 13:00 |
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Wow j wright! Keep us posted!
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MThmpsn23
Suspended due to non-functional email address
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3. July 2007 @ 19:16 |
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Dam right J_wright
These pratts need to be taught a lesson and need to be stopped. People like these piss you off so bad.
mthompson
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phixuk
Newbie
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4. July 2007 @ 09:01 |
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Hello Lecsiy,
Could you please tell me what you ordered etc so I can look into this straight away for you.
Thanks,
Caroline
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J_wright
Newbie
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4. July 2007 @ 14:28 |
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Originally posted by phixuk:
Hello Lecsiy,
Could you please tell me what you ordered etc so I can look into this straight away for you.
Thanks,
Caroline
are you serious ive even emailed you personally and you still wont reply. F*** me your asking for it.
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AfterDawn Addict
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4. July 2007 @ 14:49 |
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To the best of my knowlege, lecsiy hasn't had any dealings with this company so the disgruntled customer I would appease is in fact J_wright who has a legitimate complaint.
Caroline, as you know, I have accepted your "offer" of a jacket but you have NOT advised me as to if and when it will be posted.
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phixuk
Newbie
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4. July 2007 @ 15:41 |
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Hello Gwendolin,
Your jacket is being despatched tommorow morning.
Sorry for getting the customers mixed up. j_wright, could you please e-mail me as things are running perfectly now but I realise yours was an issue going back months so I would appreciate you e-mailing me so I can sort this out for you straight away.
Thanks
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ddp
Moderator
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4. July 2007 @ 18:01 |
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J_wright, do it to give her a chance to redeem herself & the company because if they don't redeem themselves, their names is MUD.
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J_wright
Newbie
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5. July 2007 @ 14:26 |
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caroline, phix clothing
whatever it is you wanna refer to yourself as.
i want a full explanation on this forum as to why despite someone from trading standerds telling you 3 times and when you know this went back months you have done NOTHING!
i will not email you as i already have done many times but furthermore i do not want our conversation to be private i want it public.
you would do a great justice by providing me with a valid telephone number. i know you have one as trading standerds has it.
i await your reply,
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Senior Member
5 product reviews
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7. July 2007 @ 11:29 |
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Sorry about the confusion... i haven't had any dealings with phixclothing. Just trying to help out lol!
Sorry... Good luck all!!
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phixuk
Newbie
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8. July 2007 @ 07:14 |
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j_wright,
Please could you supply your address, the date you purchased and what you ordered. I cannot say anything about your order unless I can find it on our system because I don't know anything about it.
Please e-mail it to me at caroline@phixclothing.com and I will sort it for you Monday morning. Thank you.
Also Gwendolin.
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phixuk
Newbie
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8. July 2007 @ 07:21 |
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Accidentally hit post reply..
Also Gwendolin,
Your free jacket has been sent. You got our very new ozzy tribute jacket this time. It isn't even on the site yet. It features improved fabric and design.
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ispy
Member
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8. July 2007 @ 08:05 |
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ddp
Moderator
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8. July 2007 @ 12:31 |
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i'm leaving phixuk's email up tho is against forum rules.
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J_wright
Newbie
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8. July 2007 @ 12:32 |
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caroline im confused. why are you asking me to email you again when iev emailed you countless times and also when someone from trading standerds has told you on three seperate occaisions to contact me?
as mentioned before im doing this in public.
*******************************************************************************************
Your order at Phix Clothing, order #6664325
Dear James wright
Thanks for shopping at our store
Your order details are
1x #JACKLBLACKS/443 Black Lightweight Jacket (Small 36/37) Options: = £23.99
PayPal (Includes Debit and Credit Card)
Royal Mail First Class £3.49
Taxes£0.00
-------------------
Order total £27.48
*******************************************************************************************
and the balls in your court caroline
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J_wright
Newbie
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8. July 2007 @ 12:35 |
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Originally posted by ddp:
i'm leaving phixuk's email up tho is against forum rules.
i think given the sitution its best if this email is left up.
espcially since they cant provide us with a ruddy phone number
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ddp
Moderator
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8. July 2007 @ 12:37 |
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i know & that is why i did not edit her post.
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